Our fan Sam, is a regular married man aiming to improve his future potential customers. He is thirtysomething as well as wed with two children. He copes with his family in rented accommodation with the local council designated real estate association. He functions full-time 9-5 with the neighborhood council as a HR police officer as well as is likewise a part-time fully grown student examining Company Management 2 evenings per week.

Sam goes to nearly every residence video game and around 5 away video games per season, but he is not a season ticket holder. He cant pay for the one-off cost and does not know regarding the budget strategy settlement terms. He typically satisfies a friend at a neighborhood pub prior to home video games, as he thinks it is as well expensive to consume in the arena.

Sam has a ‘Residents and also Fans’ smart card released by the regional football club as part of a joint venture with the local council. The card is a Football Club Membership Card with a closed purse, a repayment facility that is just legitimate in the stadium as well as the club’s retail electrical outlets (a shut purse had and operated by or on behalf of the club can generate thousands of hundreds of pounds in extra revenue as well as performance gains).

The ‘Locals as well as Advocates’ smart card also permits payment by Europay/ MasterCard/ Visa (EMV) and also is Neighborhood Authority Smart card Criteria e-Organisation (LASSeO) & Integrated Transportation Criteria Organisation (ITSO) certified. This indicates that it can be made use of to gain access to council provided services and also on neighborhood transportation. The card has additionally been established and inscribed in accordance with the arising Requirements for Smart Card Modern Technology in Stadia.

MONDAY

Sam go to the club’s web site and checks the fixtures for the coming month. He makes a decision to buy 2 tickets for tomorrow nights mug game, when he will certainly take a good friend from job who has never been in the past. Sam just enters his ‘Homeowners and also Advocates’ smart card number right into the acquisition screen. He picks to spend for the ticket with the EMV repayment. When the acquisition is total Sam inspect his Commitment factors equilibrium and also it has actually boosted by 200 (100 per ticket) He chooses the ‘print in the house’ choice, prints both barcoded tickets and after that sets off for work.

The bus shows up. Sam gets on as well as offers his ‘Locals and Fans’ card, which shops his ITSO certified month-to-month bus ticket to the visitor.

At work Sam utilizes his ‘Citizens and also Supporters’ smart card at the office building access control viewers. This enables him to open the primary entry door. Because the card likewise acts as Sam’s personnel pass it also has his image as well as gives him access to his office and other pertinent areas in the building. At lunch Sam is busy so he decides to eat at the staff dining establishment. The majority of team have council provided cards for Gain access to ID and also to spend for food however Sam’s can use his ‘Homeowners and also Supporters’ card in all council staff dining establishments. Nonetheless, the e-purse made use of in council dining establishments does not permit Sam to accru factors, unlike the other e-purse also on the card.

At 17:00 Sam leaves the workplace as well as takes a trip residence on the bus once more utilizing his ‘Citizens and also Advocates’ card, which shops his ITSO certified regular monthly bus ticket.

Monday is among the two evenings a week that Sam participates in a part-time program held at the football club seminar centre.

Sam drives to the arena and also provides his ‘Homeowners and also Fans’ smart card to the car parking barrier. This opens as the CRM system informs it that Sam is Researching this evening so is entitled to totally free vehicle parking. Once the evenings research study mores than Sam leaves the car park utilizing the ‘Residents and Advocates’ card to open the exit barrier.

When Sam gets home he checks his Loyalty Points equilibrium again and sees that he obtained 50 point for participating in university, as is part of a neighborhood ‘Self Growth’ programme run by the council and also supported by regional services.

Number of uses of the ‘Citizens and also Fans’ card. (10 ).

Week in the Life of a Football Fan with a Resident’s Smart Card

Part 2 of 8

TUESDAY

Sam follows his usual routine making use of the ‘Homeowners as well as Supporters’ smart card on the bus as well as to access his office complex. At lunch time he enters to the library and also obtains a publication connecting to his Business Monitoring program. He uses the self-service workdesk and also provides the ‘Citizens and Supporters’ smart card to register the funding of guides, as the card also works as a library card.

Sam makes a decision to go straight to the football club from the workplace and also fulfills his buddy outside the stadium. Sam knows that he has forgotten his ticket, however is not worried as he merely mosts likely to the club shop where they read his card as well as validate he was issued with a valid ticket. They after that confirm the access control system to approve the card. (In truth Sam did not require to do this as when he used the card to ID himself on-line the previous day when buying the tickets, the card and the barcoded ticket were instantly included in the access control system as legitimate for entry for this game. The system nonetheless would just approve the very first type i.e. card or ticket for entry, as soon as one form had actually been used the 2nd would certainly be automatically rendered void this is for security and also income protection objectives.).

Sam’s pal gets here and also they both get in the arena Sam with the ‘Homeowners and Fans’ smart card and his pal with his own barcoded ticket. In the arena Sam as well as close friend both obtain a drink and something to eat. As Sam has the ‘Citizens as well as Supporters’ smart card he goes straight to the cashless repayment line up which is shorter than the cash line. To boost take-up of the new ‘Homeowners as well as Advocates’ card there is a discount on all products when paying with the pre pay e-purse. Sam pays making use of the closed e-purse and also he is offered quicker than his close friend who is paying with cash. Sam likewise conserves money. Sam after that obtains a sms message from the football club Events Team thanking him for entering the stadium early and provides him a BOGOFF (Buy One Get One Free of cost) offer on the new line in pasties from a local bakers if he utilizes his closed e-purse for settlement.

Sam and also close friend enjoy the initial fifty percent during which Sam covers up his e-purse on his ‘Homeowners as well as Fans” smart card by text message Then at half time he takes advantage of the BOGOFF deal.

After the suit close friend Sam uses his ‘Locals and also Fans’ smart card for the bus journey home. In the house Sam checks his commitment account as well as sees a total amount of 125 new points from his purchases and since he went into the arena early.

Variety of uses of the ‘Residents and Fans’ card. (10 ).

Week in the Life of a Football Supporter with a Local’s Smart Card.

Part 3 of 8.

Wednesday.

Sam follows his normal routine into work using the ‘Homeowners and Advocates’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.

When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.

After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.

At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.

Number of uses of the ‘Residents and Supporters’ card.( 14 ).

Week in the Life of a Football Supporter with a Resident’s Smart Card.

Part 4 of 8.

Thursday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.

Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course smart watch  books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.

As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.

Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.

When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.

Number of uses of the ‘Residents and Supporters’ smart card (12 ).

Week in the Life of a Football Supporter with a Resident’s Smartcard.

Part 5 of 8.

Friday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.

As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.

After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.

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